We provide FREE DELIVERY as standard on all orders. Our maximum size parcel for orders qualifying for free delivery is the Royal Mail Small Parcel (not exceeding length 45cmx width 35cm x depth 16cm). If additional postage is required because of the size or shape or weight of your parcel, we will contact you. Your goods will be shipped using either Standard or Express service, as explained below.
Standard Small (3-5 days) FREE
Parcels will be sent via Royal Mail 2nd Class Standard service without tracking. If you would like your parcel tracked please select Weekday Express. We are not responsible for parcels lost in the post.
UK ORDERS TRACKED
Weekday Express (1-2 days) £4.99
Weekend Express (Saturday delivery) £7.99
Parcels will be sent via Royal Mail 1st Class Tracked service and will generally require a signature to receive. We are unable to send parcels tracked to PO boxes.
For Weekday Express service all orders must be received before 12pm GMT. Orders requesting Express service received after 12pm GMT will be dispatched the same day where possible, or the next business day. Your order will be sent using Royal Mail or a courier of our choice. We will always do our best to get your order out as fast as we can but cannot guarantee next day service if your order was received after 12pm GMT. PLEASE NOTE: Weekday Express delivery does not apply to personalised goods.
For Weekend Express service, your order must be received by 12pm GMT (Friday only) for delivery next day (Saturday only). Any orders received on a Saturday for next day delivery will be despatched on Monday and will be considered Weekday Express orders. If you have any questions please email us. PLEASE NOTE: Weekend Express delivery does not apply to personalised goods.
Express service delivery time is not applicable for the Highlands, Islands and outlying areas, where delivery will be 2–3 working days.
Standard Small (5-14 days) £12.99
INTERNATIONAL ORDERS TRACKED
Standard Small (5-14 days) £14.99
Estimated Delivery Time
Orders placed within the UK are dispatched within 1-2 business days if the item is in stock (unless customised/personalised) and take between 2-5 working days to be delivered depending upon which postal service is selected.
European orders take between 5-7 days for delivery. US/Canada orders take up to 10-14 working days for delivery, but often do arrive sooner. Rest of the world orders take between 10-14 working days.
These are guidelines only and will vary during peak periods (Christmas) or in circumstances where an item goes on backorder. Your goods are being sent from the UK so please take this into account when considering delivery expectations.
Lost Parcels Policy
If your order does not arrive, we are not responsible for it once we have dispatched it. We always retain proof of posting for all sent items and will provide this upon request.
If you do not select a delivery option which includes tracking your order will be sent via standard post (without tracking). We are unable to provide tracking information on parcels sent via regular post.
If you have any concerns regarding delivery to your address, or have experienced missing parcels in the past, we encourage you to select Tracked+Signed from the delivery menu.
Please be advised that a parcel is not considered missing until 10 working days have elapsed from the estimated delivery date.