Once a HOUNDWORTHY collar has been personalised, the item is strictly non-refundable and not eligible for return or exchange. We will not accept a return for any reason on personalised goods. Please review our sizing information before choosing to personalise your item or contact us before you place your order.
Do not measure the length of your dog’s old collar to determine your dog’s neck size as this is not an accurate way to measure your dog’s actual neck circumference. Please also avoid relying upon measuring your dog’s old collar by laying it out flat, as this also does not accurately determine the size required when a collar is worn around a dog’s neck. Custom orders are non-cancellable after 24hrs from the time you place your order.
Please keep in mind that personalised items are stamped by hand. We do our best to ensure visual consistency and alignment but as is the nature of hand stamped items, we can't always guarantee that things will be perfectly straight. As a collar ages the personalisation often takes on a weathered look and any minor mis-alignments tend to blend into the name seen as a whole. We think these little quirks add personality and charm to a personalised piece. If this is a concern for you then please do not choose to personalise your item as we will not offer an exchange or refund on any collar or lead that has been customised, unless the name has been mis-spelled or a number is incorrect.
Custom Order Lead Time
For custom orders (requests for non-standard items with different specifications to the regular stocked items in our shop) lead time can vary. Generally speaking, we require up to 2-3 weeks for a custom order and at busier times of the year this can be longer. We will keep you informed as to the time required and provide an estimated date for dispatch. Please take this into consideration when you place your order. Custom orders are non-cancellable after 24hrs from the time you place your order.